How do I know if the digital templett files are right for me?
Good news! With all templett listings you can try it before you buy it making it easier than ever to determine if that option is right for you! Simply read through the description of the item you are interested in and you will find the link to a demo of that item. For every design in the description area you have a DEMO link for you to see how the design will look like and what you can do with it.
Do you offer refunds for editable designs, pre-made designs or direct downloaded items?
No, if you bought an editable templett design. pre-made designs or elements that you can download directly after purchase, we do not offer refunds.
Do you offer refunds if I don’t like the look of the custom design?
Due to the digital nature of design services and because we work on your project we offer only 50% refund, but only if you are not satisfied with any designs. If we delivered you the final design and the vector files then we can not give you any refund.
Additional revisions for custom designs
For any custom design you have no limit regarding the modifications, but you have to take into consideration that this will take extra time. This will not apply for products in the Ready to Sell category, if you want something changed here all modifications will be charged.
What if I change my mind and need revisions for custom designs AFTER you have sent the files and closed the order?
We totally understand if you change your mind and would like extra changes or updates after your order is finalised! Extra revisions/updates will incur a fee for each item update. But please contact me to discuss what this imply.
Do you provide font files?
We don’t provide font files, but we are always happy to let you know the font details so you can purchase them yourself to use on your website or extra branding. We send you the converted version of the font in the Corel Draw file.
What file types will I receive?
You will receive all designs in Corel Draw, JPG and PNG file. On demand and for free, we can offer you a PDF version, ESP, SVG or any other file versions when possible, but for this please contact me first to confirm if what you need is possible.
For example you will receive a brochure with a 3 mm bleed in CMYK, but if you need it without bleed or you have other requests regarding the printing format please contact me first to confirm if what you need is possible.
Do you keep my files?
We recommend you download your files immediately and back them up just in case. We will maintain your source file indefinitely to the best of our ability, but in the case of a failure with our storage provider it is always best that you have your own copies backed up.
I lost one of my files you sent me. Can you resend it?
Yes, if we still have them, we are gladly to send them free of charge.
If you have any other questions, please send me an email at email@example.com